Terms & Conditions
By purchasing from our online store, you confirm that you agree to the below terms:
Payments
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We accept payment by all major debit and credit cards online, our payment processing gateway is secured by SagePay. You can pay online, or over the phone, +44 (0)1604 969195. Note - we can only ship to the registered card holder address if paying over the phone.
Please note for online payments - If you provide us with a shipping address that is different from the billing address, we may ask you for an additional proof of identity; further checks may be carried out before processing your order. We reserve the right to cancel any order that appears to be suspicious or fraudulent to counteract fraud.
Carriage charges may apply to some or all of the items on our website. Once you place an order, as a customer you are obliged to pay the price of the product/service + VAT (if not already included) as well as the carriage charge, if it applies.
Stock
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Very rarely, due to the high rate of inventory turnover and changes to the product lines, some items may become back-ordered or unavailable. We will notify you ASAP if such a situation should occur with your order. If requested, we will cancel the order and issue a full refund.
A small percentage of products within our inventory are stocked externally and may take up to 5 working days to be shipped.
Product Inspection
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Please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged in transit by the carrier company. Inspect the box for external damage in the presence of the delivery driver. If there is any damage, you must indicate such on the delivery receipt.
Again, please take the time to inspect the delivery and if there is any damage be sure to note it on the delivery ticket. If the damage is severe enough to render the product inoperable or unusable, please refuse the shipment and contact us immediately at sales@kress-shop.co.uk with ATTN: DAMAGED ITEM in the subject line. Concealed damage is almost impossible to prove if no notation was made at the time of delivery. However, if you discover internal (non-visible) damage please contact us within three (3) business days for instructions. We will work with you and the carrier to resolve the issue to the best of our ability.
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Pricing Errors
Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) cancel your order and refund the price you have paid.
Your contract of purchase is established on delivery of the purchased item. Goods remain the property of Garden Machines until signed for by the customer or their agents.
GDPR
To be able to register machinery with the manufacturer in question, customers personal details (name & address) may be given. This information will be held solely for the purpose of warranty.
Please note that calls may be recorded for quality and training purposes.
